Helkama Bica Privacy Statement

Helkama Bica Oy is committed to respecting and protecting your privacy and personal data. Helkama Bica processes your personal data in accordance with European Data Protection Principles. Our website address is: https://helkamabica.com.

Data Controller Information:

Name: Helkama Bica Oy
Address: Lasitehtaankatu 12, FIN-10960 HANKO
Tel: +358 2 4108700
E-mail: customer.care@helkamabica.fi

Changes to our privacy policy:

Helkama Bica keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in August 2021.

1. Helkama Bica’s Customer Relationship Management Databases

Helkama Bica uses customer relationship management (“CRM”) databases to manage and track our sales and marketing activities. Helkama Bica’s CRM databases include personal data of our customers’, potential customers’ and other companies’ representatives with whom Helkama Bica has a business relationship or wants to develop one.

Helkama Bica’s CRM databases may also include personal data of Helkama Bica’s customers’ customers or end-users who contact Helkama Bica relating to cables or other cabling solutions under Helkama Bica’s scope as well as personal data related to external stakeholders Helkama Bica is interested to contact and provide with general information of Helkama Bica and its business.

1.1 Collected Personal Data

The following information is collected and processed in connection with CRM:
Name
Title
E-mail
Company name
Mobile phone number
Fixed phone
Address
Possible other information relevant for the business relationship

Such personal information is later in this Section 2 of the privacy statement referred to as “personal data” and the individuals, whose personal data is processed, are referred to as “data subjects”.

1.2 The Purposes and Legal Grounds of the Processing

The purpose of Helkama Bica’s processing of personal data is to facilitate Helkama Bica’s business, support sales activities, manage deliveries and invoicing, contact customers for contract management and marketing purposes and otherwise maintain the customer relationship. Helkama Bica may also use personal data to handle incidents and claims as well as provide assistance as requested by customer. Helkama Bica may contact the data subjects for conducting customer loyalty surveys.

1.3 Source(s) of Personal Data and Retention Period

The personal data has been received from the customers or obtained in connection with their use of Helkama Bica’s products and services. Personal data may also originate from Helkama Bica’s representatives based on their business interactions with the data subjects. In certain cases, Helkama Bica may collect personal data from public registers and other reliable external sources.

The personal data will be stored as long as needed for the above said purposes. After that, the personal data will be effectively deleted or made anonymous.

1.4 Transfers of Personal Data

Helkama Bica uses the personal data only for its internal business purposes and does not transfer the data to any external parties. Some of the personal data may be accessible and processed by Helkama Bica’s representatives and partners, to the extent needed in connection with the above said purposes.

Helkama Bica will not transfer any personal data outside Helkama Bica or its representatives and partners.

2 Helkama Bica Webpages and Internet Services

This section provides you with general information on the processing of your personal data by Helkama Bica related to this website and other internet services of Helkama Bica (the “Site”). Helkama Bica will process your personal data collected through the Site in accordance with this Privacy Statement and applicable laws. Please read this Privacy Statement carefully if you plan to browse or otherwise use the Site. If you do not agree with this Privacy Statement, you must leave the Site.

2.1 Collected Personal Data

Generally, you can visit the Site without entering any personal data. The Site is technically divided into separate sections some of which may require us to collect more personal data of you while some may be used without processing any personal data.

When visiting the Site, certain technical and other information is automatically sent by your computer to us (i.e. IP address, the type of your browser and the source of your visit). We also collect information about your website usage information by using cookies. Please see the Cookies section of this Privacy Statement for further information.

You may be asked to provide personal data (online form) to access a service that you have requested.

2.2 The Purposes and Legal Grounds of the Processing

The purpose of Helkama Bica’s processing of personal data collected through the Site is to:
Ensure an efficient and secure use of the Site;
Develop the Site for a better quality and broader scope of services;
Provide customized services and content recognizing your specific needs and interests;
Improve our services to you;
Contact you;
Conduct research and collect statistics (e.g. what sections of our Site the users visit and how much time they spend on the Site).

2.3 Source(s) of Personal Data and Retention Period

The personal data is received directly from the data subject or obtained in connection with their use of the Site.
The personal data will be stored as long as needed for the purposes it has been collected for. After that, the personal data will be effectively deleted or made anonymous.

2.4 Cookies

Our website places information, commonly known as “cookies”, on your computer or mobile device to allow us to identify you, provided that you have consented to the placing of cookies on your computer or device for example by opt-in function or by way of changing the browser settings. Cookies give Helkama Bica information on how and when you have used the Site and help Helkama Bica to improve the Site for a better service.

2.5 Website Analytics

Our website uses Google Analytics, a web analysis service provided by Google, Inc. (“Google”). Google Analytics uses cookies (see chapter above) about your use of the website. The information stored in these cookies, including for example your IP address, time, place and frequency of visits is stored by Google. This service allows us to analyze how you use our website and to improve our website offering in the future. You can prevent the storage of cookies via the relevant setting in your browser software. For more information, please see Google’s privacy policy: policies.google.com/privacy

2.6 Mailchimp Newsletter

Helkama Bica uses Mailchimp, a service provided by The Rocket Science Group, to send out newsletters. Mailchimp allows us to organize and analyze the distribution of our newsletter. When you sign up for our newsletter, your name and email address will be stored on a Mailchimp server. When you open one of our newsletters sent through Mailchimp, a file in the email (a web beacon) is returned to Mailchimp. The file includes information such as when you have opened the newsletter, which links you clicked on, as well as technical information (IP address, browser type and operating system, etc.). We use the information to statistically analyze our newsletters and to better serve you in the future. You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the end of each newsletter email. For further information, see the Mailchimp privacy policy: https://mailchimp.com/legal/privacy/

2.7 Transfers of Personal Data

Helkama Bica will not transfer any personal data outside Helkama Bica.

3 Data Subjects’ Rights

Data subjects may at any time contact Helkama Bica and request access to their personal data. Helkama Bica will at the data subjects’ request rectify or erase any incomplete, inaccurate or outdated personal data.

4 Data protection officer

Data protection officer for Helkama Emotor Group: Mr. Kim Wikström, tel. +358 44 748 6185, firstname.lastname@helkamaemotor.fi